KNAPP Hotline service provides 24/7 support, 365 days a year. Qualified staff with many years of experience help you with all of your questions, requests and problems in 7 languages. No matter how technically complex, we resolve your problem and take over the incident management. Alongside interpreting on phone, our staff coordinates the experts in the technical departments to ensure concerted action.
The automated processes correspond to modern ITIL® standards used worldwide and guarantee highest-quality service. We deliver remote diagnosis and resolution, proactive system monitoring and mobilize engineers to provide on-site support - within guaranteed response and resolution times. Our new online platform e-insight is the quick and easy way to find information: register to view the status of a request or access your incident reports.
A picture is worth a thousand words, KiSoft Web Eye is built on this idea. KiSoft Web Eye is an audio-visual system that helps during troubleshooting and for replacing and adjusting components. This system gives you error analysis and troubleshooting in real-time, making effective communication much easier.
Our Hotline staff sees whatever the staff on site sees through a headset camera, resulting in fewer misunderstandings and leaving you with fewer operating errors. The connection box provides a remote connection so that our KNAPP technicians can configure your hardware components from wherever they are.
Errors usually occur when nobody is looking. Keep a watchful eye on critical or notorious spots in your warehouse with KiSoft Static Eye, our stationary solution.