Resident Site Software Engineer (m/f)

Job Summary

Technically proficient and clear communicator looking for accelerated development and customer experience. Based on-site (Milton Keynes) within our customer’s facility the role is to provide hands-on technical support and analysis for our software, infrastructure and technology products and ensure the availability of critical systems. Engaging directly with the customer to support with operational analysis, exceptions and change management this role enables the successful candidate to be a significant contributor to the success of our customer’s operation. Communicating effectively and accurately any business-critical situations with the offshore development team with appropriate priority. The right calibre candidate will find this role stretches their abilities and accelerates their learning and development within the team to have a positive impact within our business

Duties and responsibilities include, but are not limited to:

  • Monitoring and management of the system software and hardware.
  • Identify, analyse, remedy and root-cause-analysis of Systems, IT and software issues.
  • Change control and management of Systems
  • Manage and communicate effectively with stakeholders at various levels of the organisation (Knapp and JLP). Being a key communication element between onshore and offshore stakeholders.
  • Software Commissioning and Integration Testing
  • Liaise and coordinate activities with remote Knapp support personnel and third-party suppliers

Candidate Profile

  • Self-motivated and a proactive approach to problem solving is essential with a strong working relationship with all stakeholders
  • High level of responsibility and awareness of business-criticality
  • Ability to learn and develop on the job
  • Ability to keep calm, confident and focused when working under pressure
  • Capacity to work as part of a team and as an individual without constant supervision
  • Meeting of agreed performance and targets set
  • Ability to work flexible hours and locations
  • Show strong communication skills to engage with multiple stakeholders
  • Ability to articulate prompt and concise progress updates on request of any stakeholder
  • Ability to provide occasional on-call remote support


  • UNIX Operating Systems (Command line interface to administer OS performance and deploy releases)
  • Proficient using SQL (DML, DDL, TCL)
  • Hands-on working experience with PL/SQL language and debugging skills
  • Hands-on database experience (Oracle beneficial)
  • Understanding of programming concepts
  • Technical knowledge of network technologies and troubleshooting experience beneficial
  • Experience working with business-critical enterprise-level production environments
  • PL/SQL Programming
  • Experience with hardware build and maintenance (servers, desktops, devices)
  • Knowledge of the software development lifecycle
  • Understanding and appropriate use of MS Office application suite (Access, Excel, Word, PowerPoint)
  • MS Windows 7 / 10
  • 5+ years’ experience in industry or where transferrable skills can be demonstrated are ideal

Important behaviours to have in line with our company values

  • Reliability – A consistent team member
  • Openness – Always approachable and helpful
  • Determination – Gives their best to the end to
    complete tasks
  • Respect – Shows consideration for others
  • Creativity – Is resourceful and innovative

Company benefits

  • KNAPP will contribute up to 6% pension
  • Private healthcare with Vitality
  • Cycle to work scheme
  • Employee referral scheme
  • Employee assistance programme
  • Employee of the Quarter awards

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then apply now! We look forward to getting to know you.


Here are a few tips for a successful application.

Complete + online + authentic = good chances


The following documents are important to us:

  • Cover letter (please indicate your core areas in the case of speculative applications)
  • CV (résumé) in tabular format with a photo
  • Diploma certificates and evidence of professional experience


Please only apply via our application tool.

Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.


Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.


Bewerbungsprozess Onlinebewerbung1. Apply online

Bewerbungsprozess Erhalt der Empfangsbestätigung2. Confirmation of receipt sent

Bewerbungsprozess Sichtung der Bewerbungsunterlagen durch Fach- und Personalabteilung3. Human Resources and specific department look at your documents

Bewerbungsprozess Rückmeldung und Einladung zum Vorstellungsgespräch4. If we like what we see: invitation to an interview in person

Bewerbungsprozess erstes persönliches Gespräch5. The excitement builds: first interview in person

Bewerbungsprozess eventuell zweites persönliches Gespräch6. If necessary: second interview in person

Bewerbungsprozess Rückmeldung bzw. Einstellung7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.


KNAPP U.K. Limited
Milton Keynes, Buckinghamshire
Great Britain
Full time


Kirsty Johnson

Kirsty Johnson

Human Resources
Unit 60 Monument Business Park Warpsgrove Lane, Chalgrove OX44 7RW Oxfordshire Großbritannien