Systems Engineer (m/f)

Job Summary

Based at our customer’s distribution centre the role is to provide hands-on technical support and analysis for our software, infrastructure and technology products and ensure the availability of KNAPP installed systems. Engaging directly with the customer to support with operational analysis, exceptions and change management, this role enables the individual to be a significant contributor to the success of our customer’s day to day business operation. Reporting to the Site Manager, the Systems Engineer will communicate effectively and accurately any business-critical situations together with the hotline and development groups with appropriate priority.

Key Responsibilities

  • Monitoring and management of KNAPP software systems (WCS, WMS, PLC, SCADA) and associated hardware.
  • Identify, analyse and root-cause-analysis of Systems and IT issues.
  • Support the remedy process of software through investigation.
  • Incident and problem management (hotline tickets)
  • Manage and communicate effectively with stakeholders both internal and external.
  • Meet the agreed performance objectives for the role
  • Ability to dynamically prioritise workload and tasks effectively according to current business needs
  • Self-motivated and a proactive approach to problem solving is essential with a strong working relationship with all stakeholders
  • Strong communication skills and engagement with stakeholders
  • High level of responsibility and awareness of business-criticality
  • Ability to learn and develop on the job
  • Ability to keep calm, confident and focused while working under pressure
  • Capacity to work as part of a team and as an individual without constant need for supervision
  • Ability to work flexible hours and locations
  • Ability to provide occasional on-call remote support
  • Support the resident engineering/maintenance team during breakdown/repairs/maintenance activities

Qualifications, skills and experience

  • NVQ/BTEC/C&G Level 3 in an IT discipline essential (Degree level preferable) or 3-5 years’ experience in IT
  • An understanding of warehouse operations and supply chain management
  • Linux Operating Systems (Command line interface to administer OS performance, log files navigation and deploy releases)
  • Proficient using SQL (DML, DDL, TCL) and SQL Developer
  • Experience with PL/SQL language
  • Debugging skills
  • Hands-on database experience (Oracle beneficial)
  • 1+ years’ experience in software application support and incident investigation would be desirable
  • 3-5 years related experience in logistics, high volume manufacturing, distribution, production planning and/or transportation environment would be desirable

  Important behaviours to have in line with our company values

  • Appreciation – Recognises the achievement of others
  • Creativity – Is resourceful and innovative
  • Courage – Willing to learn and try new things
  • Openness – Always approachable and helpful
  • Reliability – Consistently gives their best

Company benefits

  • KNAPP will contribute up to 6% pension
  • Private healthcare with Vitality
  • Cycle to work scheme
  • Employee referral scheme
  • Employee assistance programme
  • Employee of the Quarter awards

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then apply now! We look forward to getting to know you.


Here are a few tips for a successful application.

Complete + online + authentic = good chances


The following documents are important to us:

  • Cover letter (please indicate your core areas in the case of speculative applications)
  • CV (résumé) in tabular format with a photo
  • Diploma certificates and evidence of professional experience


Please only apply via our application tool.

Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.


Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.


Bewerbungsprozess Onlinebewerbung1. Apply online

Bewerbungsprozess Erhalt der Empfangsbestätigung2. Confirmation of receipt sent

Bewerbungsprozess Sichtung der Bewerbungsunterlagen durch Fach- und Personalabteilung3. Human Resources and specific department look at your documents

Bewerbungsprozess Rückmeldung und Einladung zum Vorstellungsgespräch4. If we like what we see: invitation to an interview in person

Bewerbungsprozess erstes persönliches Gespräch5. The excitement builds: first interview in person

Bewerbungsprozess eventuell zweites persönliches Gespräch6. If necessary: second interview in person

Bewerbungsprozess Rückmeldung bzw. Einstellung7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.


KNAPP U.K. Limited
Great Britain
Full time


Kirsty Johnson

Kirsty Johnson

Human Resources
Unit 60 Monument Business Park Warpsgrove Lane, Chalgrove OX44 7RW Oxfordshire Großbritannien