Team Leader (m/f)

#yourmission

Overview of the Role:

  •  To support the Knapp Site Engineering manager/ Supervisor in their duties in providing a highly available automation system
  • In conjunction with Knapp UK technicians, provide a first class site response to the customer, ensuring as far as reasonably practical a first time right policy.
  • Involvement in meetings as and when required, both with the customers and Knapp UK.
  • Provide emergency breakdown and maintenance support. On all equipment and software issues on the installed equipment
  • Be part of the Issue Management and the internal escalation process on all related maintenance issues, in partnership with the customer.
  • Create strong effective working relationships with our customers and your responsibility team, to enable Knapp to provide a first class service.
  • Provide performance in terms of controlling maintenance activities on site, speed of response and quality of repair and standards of workmanship.
  • To provide maintenance support on other issues as well as the installed system, when requested to work on these items when work loading permits..
  • To co-ordinate a team of site technicians and third party repair companies on their activities on site.

Tasks & Functions:

  • Maintain Quality of Service by ensuring good quality communications between both customers and Knapp.
  • Ensure that all reports are well written and legible.
  • Implementation of Site quality procedures, safety procedures, and any statutory procedures.
  • Regular meetings with the Customer/Site Engineering Manager of Knapp UK, and Knapp Head Office Service Coordinator to discuss activities and progress.
  • Involvement with suppliers ensuring their maintenance visits are kept up to date.

#yourareknapp

Professional & Experience requirements:

  • Maintain Quality of Service by ensuring good quality communications between both customers and Knapp.
  • Ensure that reports are well written and legible.
  • Implementation of Site quality procedures, safety procedures, and any statutory procedures.
  • Regular meetings with the Site Engineering Manager of Knapp UK, and Knapp head office service co-ordinator to discuss activities and progress.
  • Involvement with suppliers ensuring their maintenance visits are kept up to date.
  • Providing maintenance service support, to the installed system.
  • Ensure that all spares issues are dealt with efficiently and rapidly.
  • Ensuring the company equipment supplied is well cared for and is always in a presentable/usable/maintained condition.
  • Provide flexibility and the best use of skills and capabilities of the maintenance team on site.
  • Ensure that all time sheets and documentation is correct and legible with all the correct job numbers entered.

 

Qualifications/Experience

  • HNC/HND/ONC Apprenticeship/BTEC, City and Guilds in appropriate subjects. Electrical & Mechanical Engineering.
  • Knowledge and understanding in Control software at PC and PLC level
  • Minimum 5 years’ experience in a relevant industry or service.
  • Ability to communicate clearly verbally, clear concise writing skills
  • Demonstrable experience in man management
  • Experience of having operated a CMMS system preferred.
  • Proven track record in service maintenance

Candidate profile:

  • Team oriented
  • Customer focused
  • Reliable
  • Self-motivated
  • Ability to “think on their feet”
  • Flexible in hours worked
  • Able to take ownership of situations
  • Good interpersonal and communication skills
  • Good organizational skills
  • Physically fit and able to work at height

 

Closing date for all applications is 14th November 2019

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then apply now! We look forward to getting to know you.

 

Here are a few tips for a successful application.

Complete + online + authentic = good chances

Complete

The following documents are important to us:

  • Cover letter (please indicate your core areas in the case of speculative applications)
  • CV (résumé) in tabular format with a photo
  • Diploma certificates and evidence of professional experience

Online

Please only apply via our application tool.

Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.

Authentic

Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.

 

Bewerbungsprozess Onlinebewerbung1. Apply online

Bewerbungsprozess Erhalt der Empfangsbestätigung2. Confirmation of receipt sent

Bewerbungsprozess Sichtung der Bewerbungsunterlagen durch Fach- und Personalabteilung3. Human Resources and specific department look at your documents

Bewerbungsprozess Rückmeldung und Einladung zum Vorstellungsgespräch4. If we like what we see: invitation to an interview in person

Bewerbungsprozess erstes persönliches Gespräch5. The excitement builds: first interview in person

Bewerbungsprozess eventuell zweites persönliches Gespräch6. If necessary: second interview in person

Bewerbungsprozess Rückmeldung bzw. Einstellung7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.

Information

KNAPP U.K. Limited
Peterborough
Great Britain
full time

Contact

Kirsty Johnson

Kirsty Johnson

Human Resources
Unit 60 Monument Business Park Warpsgrove Lane, Chalgrove OX44 7RW Oxfordshire Großbritannien

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