I work with my colleagues to answer calls from our international customers and provide support if they have any questions or want to report any incidents in their warehouse. Communicating with our customers is a lot easier if they can explain the situation in their native language – and that’s where our linguistic know-how comes in. I collect all the information we need and forward it to our technicians so that the incident can be resolved faster. However, I’m not always on the phone behind the desk: Sometimes I go to customer training sessions and interpret in person. That’s a nice change of pace for me, and it’s a lot of fun, too!

I think there are three things that are very important. First, of course, are your foreign language skills. You need an excellent command of written and spoken English and at least one other language. You should also enjoy talking to customers and be interested in error and problem analyses because sometimes you just need to be bold and find creative solutions – and implement them too.