How can I reach my customers if they prefer digital market places to my store? This is the question retail is facing today.
With customers moving online, in-store shopping is becoming less attractive. Simultaneously, rents and operating costs for shop spaces are also increasing.
How can I reach my customers if I can’t connect with them in the real world? Online retail is facing some difficult challenges of its own.
Business is booming but the engine is stalling in the last mile. Long or inflexible delivery times are no longer acceptable from the customer’s point of view. And as if that weren’t enough, returns are costing time and money.