Our service for your success

Digitalization is constantly driving change in market requirements and customer requirements. In the light of these developments, how can your automation solution run successfully? It needs to work efficiently, be adaptable to changes, and be optimally available.

In connecting years of industry experience with state-of-the-art technologies, we offer an extensive portfolio of tailored service solutions to help you accomplish just that.

Reactive
Fast, solution-oriented and reliable. Essential services for your success. Optimizing operating hours and maximizing uptimes.
Preventive
Proactive and professional monitoring of your system for excellent performance and flexibility.
Predictive
With smart services, you are always one step ahead. Get the maximum out of your logistics solution on the basis of smart data analysis.
Portraitfoto von Erik Gutmann und Manfred Fuchs

Erik Gutmann & Manfred Fuchs

Vice Presidents International Customer Service
Our service intelligence for your success… Is more than just a slogan, it is the basic value in working together with our customers for their success every day.

Service – what for?

Service: personal and digital

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Customer service employees

Serve customer and their needs all over the world.
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Resident engineers

KNAPP experts on site in your organization
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Installations

are supported by our qualified personnel on all inhabited continents

Ideal maintenance and guidance along the entire length of the service value chain are an integral part of running your logistics solution successfully.

Our international Customer Service provides support for over 2,000 logistics systems around the globe, around the clock, in a range of different sectors. Based on our follow-the-sun concept, our Service Desk is available in a total of nine languages, offering the support you need and connecting you with our experts wherever you are.

Whatever the issue, your personal point of contact ensures that you are in good hands. Our services also include customer-centered support using sophisticated tools. More than 90 percent of our service call-outs are solved remotely.

Perfect customer service is when solutions are being worked on before problems even occur.

Portraitfoto von Bernd Koegler, Technischer Leiter Serienfertigung / Engine Systems Werksleiter / High Performance Systems, Pankl Systems Austria GmbH
Bernd Kögler
Technical Leader of Serial Production, Leader of Engine Systems Works, High Performance Systems, Pankl Systems Austria GmbH

With smart services, you are always one step ahead.

Systematic data use for optimal operation

Would you like to know today what tomorrow has in store, and what has to be done the day after that? Our innovative analysis tools help you create the conditions to boost your whole business.

Increase your system’s efficiency and make decisions based on sound data through professional monitoring and system analysis. Together with you, our experts keep an eye on all the services along your value chain, helping you to evaluate the logistical data and figure out just what needs doing, and coordinating the necessary measures.

Discover our Service Modules for the agile operation of your logistics solutions. Configurable, efficient, and flexible – perfectly tailored to your needs and your business model. With our new dimensions in service in the game, you’ve got the winning formula for the enduring success of your business.

Three-dimensional model of KNAPP's service portfolio

The KNAPP Service Modules

Live Support

  • Service Desk
  • Test system support
  • Hypercare
  • Monitoring
  • Control room support

IT system support

  • Continuity management
  • IT security

Field support

  • Plant services
  • Resident services/engineering
  • Spare parts

Lifecycle management

  • Retrofit
  • Customization/optimization/change management
  • Upgrade services

Training

  • GTC – Global Training Center
  • Global Service Academy
  • Service Factory

Guidance and assistance

  • Logistics consulting
  • Service delivery management

Tools and applications

  • Service tools
    • KiSoft Analytics (analysis tool for smart forecasting)
    • KiSoft CMMS (resource and task management)
  • Supporting tools
    • KiSoft FSM (Field service management)
    • KEDB (Problem management)
    • Dashboards and chatbots
    • e-insight service platform
  • Augmented support (audio-visual camera systems)

Flexibility. Efficiency. Agility.

Our service principles

Service expertise

Always in good hands
Your personal point of contact knows your system and requirements inside out.

Skill builds trust
In our KNAPP Global Training Center, your employees are trained to become specialists on your system.

Experience service
The KNAPP Service Factory is where you can experience the link between logistical processes and services.

Communication networks

Always where you need us to be
The right service team is ready to help with their expertise, whether in person or remotely.

We speak service
Following the sun, our service is available 24/7 in 9 languages through our ITIL®-certified Service Desk.

Worldwide service network
Benefit from seamless support with more than 30 service hubs and partners at your service.

Intelligent tools

Always tailored to suit your business
We develop the ideal service solution for you based on our digital service configurator.

Professional system analysis
Make use of our dashboards to visualize and evaluate your KPIs – KiSoft Analytics and KiSoft CMMS are there to assist.

Predictive warehouse operation
Take the right measures at the right time. We offer both tactical and strategic advice.

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Training courses

in our Global Training Center
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Training hours

are completed annually in the Global Training Center.
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Service subsidiaries

Benefit from seamless support.
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Service partner

Even more global presence with our service partners.

our service intelligence for your success

Have we sparked your interest?

We look forward to hearing from you.