Logistics Operations Engineer
Job Summary
As a key member of the onsite team, you will be providing systems support within a highly technical and automated warehouse. Supported by product specialist via a service desk you will provide software support, customer guidance, continuous improvement, change and incident management.
Duties and responsibilities include, but are not limited to:
- Observe and analyse the system functions and performance
- Incident Management
- Problem Management
- Change Management
- Continuous Improvements
- System updates
- Customer and 3rd party management
- System health-check and performance
- Hardware management (clients, peripherals, and servers)
- Server administration
- Reporting
- Log file navigation (Linux)
- KPI adherence
- Bespoke software application support
Skills/qualifications
- Customer services or 1st line experience (software)
- Knowledge of Linux and Windows (client and server)
- Knowledge of databases
- Knowledge of networks and topologies
- Knowledge of computer hardware and peripherals
- Fluent in English
- Strong skills in report development and Excel
- Understanding of ITIL
- Ability to communicate with all levels within an organisation
Desirable
- Computing degree or 5 years' experience in an IT field
- An understanding of warehouse operations and supply chain management
- 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
- Knowledge of Warehouse Management and Control systems
- Bilingual (English / German)
- Operational experience within an automated distribution facility
Important behaviours to have in line with our company values
- Appreciation – Recognises the achievement of others
- Creativity – Is resourceful and innovative
- Courage – Willing to learn and try new things
- Openness – Always approachable and helpful
- Reliability – Consistently gives their best
Local benefits
Some locations have local benefits; please speak to a member of the management team.
Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?
Then apply now! We look forward to getting to know you.
Here are a few tips for a successful application.
Complete + online + authentic = good chances
Complete
The following documents are important to us:
- Cover letter (please indicate your core areas in the case of speculative applications)
- CV (résumé) in tabular format
- Diploma certificates and evidence of professional experience
Online
Please only apply via our application tool.
Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.
Authentic
Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.
The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.
1. Apply online
2. Confirmation of receipt sent
3. Human Resources and specific department look at your documents
4. If we like what we see: invitation to an interview in person
5. The excitement builds: first interview in person
6. If necessary: second interview in person
7. Do we fit well together? Welcome to KNAPP!
To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.