Anja is a Service Level Manager
Our colleague Anja has a real knack for keeping track of her deadlines and systematically working through the to-do list for each offer. This knack comes in handy every day in Service Level Management, where she creates individual service offers and draws up contracts tailored to the needs and demands of our international customers. Find out more about Anja’s tasks in our interview.
What are your main responsibilities?
As a Service Level Manager, I’m the project manager for a service offer, from the first draft until the contract is signed. This means that I create a concept based on the customer’s requirements, consult with experts in the specialist departments and – depending on where the respective customer is located – with our colleagues at our more than 25 service offices worldwide. I’m the go-to person for our project team which includes a different constellation of people depending on the project. To provide our customers with an individualized and compelling service package, creativity and a plethora of good ideas are needed. This is challenging and exciting at the same time – and it’s anything but monotonous.
What kind of education, experience or interests should you have for your job?
From an educational perspective, you should either have a university degree (with a major in tech, economics or law) or have graduated from a secondary technical or business school and have a few years of relevant work experience. The job also requires a persuasive and sales-oriented demeanor and strong communication skills.
My job:
Solution-oriented. Spontaneous. Structured.
What do you like about your job in particular?
My approach to work is very systematic and structured. It’s a great feeling to have merged all the requirements into one cohesive service concept and to hand the ready documents to the customer on time, but nothing compares to when a satisfied customer signs the contract.
I also appreciate that we have a diverse team, with some colleagues having a background in law or economics. This brings different perspectives into our discussions, making them livelier and more insightful.
Why do you enjoy working at KNAPP?
I like that KNAPP sponsors participation of their employees in various sporting events, such as Grazathlon and Businesslauf. I really enjoy working at KNAPP.
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More InformationSounds exciting?
Then send us your application.