Every service delivery manager in our team has a set of customers assigned to them for which they are responsible. My day begins with coordination meetings with my customers. We call these our “daily stand-ups” in which we discuss any issues and concerns we have or analyze incidents that have occurred during warehouse operation. From the results of our meetings, we add tasks that have become necessary to the “to do” list. I’m responsible for coordinating these tasks which includes forwarding them to the responsible departments for further processing. Keeping track of key figures is also a big part of my work every day. At least once a month, I provide our customers with a comprehensive report presenting numbers and analyses on the different key performance indicators, the KPIs.

When it comes to our customers, listening openly to their concerns and being the friendly contact for them are important to my job. What this means, of course, is having strong language skills: Being proficient in German and in English for everyday communication is a must. Any additional language skills are a plus. To be able to take the best care of customers’ needs, you also need an appropriate education, for example, a technical degree from a secondary technical school, university of applied sciences or any other applicable university degree. However, you can also qualify by having a comparable practical experience. Programing skills are ideal to have and you will also need to know your way around a database. Logistics know-how per se is not really necessary for getting started, but being interested in our products and processes is key.