Would you like to work all over the world, without ever leaving the office? That is exactly what PLC technicians working at KNAPP get to do. International customers, different languages and new technical problems to solve every day are just part of the job. The day begins with a call from Australia and winds down with solving a problem for one of our customers in Mexico. And best of all, you can start with us immediately, because we are looking for reinforcements for our team. Apply now to start your career at KNAPP!
n this blog post, discover more about the job as a PLC technician at KNAPP, what skills you need and why this job is ideal for everyone with a yearning for travel and a love of technology. Furthermore, we’ve invited one of our experts to tell you what the job is really like: Luca has been on our team since 2022 and will share what an average day at work looks like for him.
Luca, PLC Support Engineer, International Customer Service
Good to know
What are your main responsibilities?
Luca: My main job is to receive support requests from our customers all around the world and to process them by finding a solution.
Sometimes the customer has an inkling of what might have caused the problem, and sometimes it’s pretty clear, like if the error occurred right after a power outage. I use all this information to connect to their system using a PLC program and try to find out what caused the error – and, of course, how I can solve it. If a mechanical part is broken, then fixing the error is simple. For more complex issues, I start by offering a temporary workaround so the customer can get back to work right away. Then I have some breathing room to find a long-term solution.
Working as a PLC Technician means I receive support requests on both mechanical and electrical topics, especially relating to our conveyor systems, picking stations and shuttles.
What are the requirements for this job in terms of education, previous knowledge and interests?
Luca: To work as a PLC Technician, you need more than just the right technical know-how. You also need to have the right personal characteristics for the job.
Professional skills
Personal skills
To sum it up, if you’re a solution-oriented person who enjoys offering a friendly ear to customers from all over the world and working in a team, you’ve got what it takes for a promising career as a PLC Technician.
What does an average day at work look like?
Luca: As soon as I arrive at my office, I log into our phone system. Then I check the current status of my open tickets and work with our customers to solve their support requests.
In general, my average day varies a lot and is always full of surprises because I work with so many different people from different cultures on different issues each and every day. Good communication is key, both with our international customers and within our company. I work closely with other departments, such as the Development Department. Language support plays an important role, too. Since we communicate in English, we also offer language support for additional languages, such as French, Chinese and Portuguese. Once I’ve found a solution for a customer, I explain it to our language support team, who then convey the information to the customer in the respective language.
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More InformationIn your opinion, why does this job have good prospects for the future?
Luca: To ensure that our customers receive first-class service, KNAPP offers much more than just solutions for highly automated systems. Customer Service also provides a complete, top-notch package with plenty of support solutions.
This range of service solutions is reflected in my work as a PLC Technician because I help customers all around the world solve problems with their conveyors or shuttles. To do that, I apply my technical expertise, which is in very high in demand on the job market. Since customer service plays a major role at KNAPP and my skills greatly contribute to customer satisfaction, my job is very appealing and has great prospects for the future.
What do you like most about your job? And what challenges you?
Luca:
Creativity
A great team
A sense of achievement
A great place to work
The opportunity is yours! Join our team today.
We are looking for people who are capable of thinking outside of the box, are solution-oriented in their approach to work and who would have an open ear for our international customers. Do you want to work around the globe right from your own desk? Then we want you! We look forward to welcoming you at KNAPP when you start your job as a PLC technician.
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