Account Manager
#Job Summary
Cultivating and maintaining a relationship with the customer through regular customer contact and registration of the customer satisfaction in close cooperation with headquarters.
Acting in line with the company strategy and corporate values.
KNAPP and Customer Service representative.
Responsible for consulting, specifying and tendering for customer service business development opportunities in alignment with our headquarters and KUK.
#Duties and responsibilities include, but are not limited to:
- Assuming the role of Account Manager for assigned customers
- Maintaining and developing customer relationships based on the assigned customers
- Representing KNAPP and Customer Service
- Market observation, reporting and active involvement in the development of new services
- Regular market presence (visits to customers, trade fairs and subsidiaries)
- Close cooperation with Account and/or Service Managers of KNAPP UK
- Information management within KNAPP as well as between KNAPP and the headquarters and customers related to all CS Service Modules
- Recognizing sales opportunities and selling small-scale projects, trainings and consulting as well as contributing actively to the sale of all service products
- Creation of offers, observing the urgency of offers, status maintenance and analysis as well as invoice release – offer project management
- Responsible for creating budgets related to order receipt and sales
- Responsible for fulfilling the order receipt goals based on the task matrix for assigned customers
- Active interface with the sales department
- Customer satisfaction management
#Skills, qualifications and experience
- Commercial/technical education
- Excellent knowledge of the KNAPP products, systems and internal process sequences
- Knowledge of intralogistical processes and solutions
- Excellent dealing with business partners and in-house interfaces
- Knowledge of tools used in his/her own professional field
#Important behaviours to have in line with our company values
- Appreciation – Recognises the achievement of others
- Creativity – Is resourceful and innovative
- Courage – Willing to learn and try new things
- Openness – Always approachable and helpful
- Reliability – Consistently gives their best
#Local benefits
Some locations have local benefits; please speak to a member of the management team.
Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?
Then apply now! We look forward to getting to know you.
Here are a few tips for a successful application.
Complete + online + authentic = good chances
Complete
The following documents are important to us:
- Cover letter (please indicate your core areas in the case of speculative applications)
- CV (résumé) in tabular format
- Diploma certificates and evidence of professional experience
Online
Please only apply via our application tool.
Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.
Authentic
Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.
The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.
1. Apply online
2. Confirmation of receipt sent
3. Human Resources and specific department look at your documents
4. If we like what we see: invitation to an interview in person
5. The excitement builds: first interview in person
6. If necessary: second interview in person
7. Do we fit well together? Welcome to KNAPP!
To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.