Field Service Technician (Central Italy)
Become part of one of the top 3 automation companies in the world!
Creating added value along the value chain using digital solutions and automation technology. At KNAPP we do not follow trends. We start them. Our automation solutions are setting new standards in the industry and cover the entire value chain: from manufacturing and distribution to the last mile, including stores where customers can enjoy unique shopping experiences. As a value chain technology partner, our mission is to provide our customers with the technologies they need to excel in their industry: our portfolio includes the latest in shuttle technology, AI-infused robotics, all- in one and more. We are a strong partner and as such we support projects at all levels, starting from system consultancy, planning and implementation through to maintenance and lifecycle management. Over 2,000 of our automated systems are in operation worldwide, creating added value for our customers in their distribution networks. More than 7.000 colleagues in over 50 countries worldwide work everyday to support them and to develop new solutions. Become one of them!KNAPP Italia is looking for a Field service technician (Central Italy)
Become part of our field service team. It is your role to carry out periodic inspections of our pharmacy customers’ Knapp installations mainly in the central regions of Italy and to intervene promptly in the event of breakdowns with the aim of ensuring maximum plant availability and full customer satisfaction. Periodically. you will also support our field service team at customer service activities in other distribution plants Italy-wide. Since we are looking to further strengthen our presence in Central Italy, you should be based there. As a field service technician, you are one of Knapp Italia’s most important contact persons for our customers.Roles and responsibilities:
It is you task to:- Carry out breakdown maintenance of Italian customers’ automated systems, whenever necessary
- Carry out or complete planned preventive maintenance of automated systems and draw up the relevant incident reports.
- Implement improvements, repairs and modifications
- Complete breakdown reports highlighting all events that have arisen during interventions that have had or still have an effect on the performance of site systems
- Liaise with the customer and internal Knapp technical departments (parent company and subsidiary)
- Provide assistance in project installation work, also in order to keep costs under control
- Provide remote support on call
Requirements for applicants
- You have technical experience in maintenance and troubleshooting on complex automation and equipment installations in tech sectors, ideally in pharmaceutical retail
- You have a good knowledge of automation boards and machine instrumentation
- You have a high level of responsibility and awareness of business criticality
- You have the capability to work as part of a team and as an individual without the constant need for supervision
- You feel comfortable to provide remote support on call
- Under pressure you remain calm, confident and focused
- You are able to communicate in the Italian and English language
- You are based in Central Italy
- Spending most of your work time (>75%) travelling in Italy is not a problem but you see it as the enabler to be close to the customer – and also as a way to gain experience
Knapp Italia offers
- A competitive salary and access to the company bonus system
- An attractive benefit package including additional health insurance and access to our corporate benefits portal
- Continuous training and development possibilities in Italy as well as at our international colleagues at Gelsenkirchen, Germany and in our mother company in Graz, Austria
- The possibility of being part of a fast-growing worldwide leader in the field of automation – rooted in the +70 years tradition of a family-owned company – with a clear focus on innovation, research and development
Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?
Then apply now! We look forward to getting to know you.
Here are a few tips for a successful application.
Complete + online + authentic = good chances
Complete
The following documents are important to us:
- Cover letter (please indicate your core areas in the case of speculative applications)
- CV (résumé) in tabular format with a photo
- Diploma certificates and evidence of professional experience
Online
Please only apply via our application tool.
Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.
Authentic
Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.
The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.
1. Apply online
2. Confirmation of receipt sent
3. Human Resources and specific department look at your documents
4. If we like what we see: invitation to an interview in person
5. The excitement builds: first interview in person
6. If necessary: second interview in person
7. Do we fit well together? Welcome to KNAPP!
To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.
