What Does a Spare Parts Expert in KNAPP Customer Service Do?

What has to be at the right place at the right time and in the right quantity? Spare parts, of course! These are not just bits and bobs; they are vital for smooth warehouse operations and satisfied customers around the globe. Our spare parts experts make it all happen as they are the first point of contact for our international customers on all matters related to spare parts.

Sarah: As a spare parts expert, I am the first point of contact for our customers for all concerns relating to spare parts and I’m responsible for giving them the best possible advice. My area of work strongly depends on the customer and can be divided into two areas:

In short, my job involves preparing offers, which includes researching data, creating offers and monitoring order processing as well as shipping. Furthermore, I manage requests for repairs, which puts me in contact with many stakeholders.

Sarah: A technical or commercial education is required for the job of a spare parts specialist. I started my career at KNAPP in 2015 as a mechanical engineering apprentice. That’s how I gained a solid understanding of our systems and products, which allows me to optimally advise our customers. Language skills also play an important role in my job. You should be proficient at least in English and German. Any additional language skills are a plus and can be really useful in some situations.

However, what I think is even more important is to have a passion for all things technical and a genuine interest in getting to know our products in detail. The outstanding quality of our products is what makes a difference to me. Displaying a common-sense approach, reliability and dedication are other factors that are definitely advantageous for this job.

This job involves communicating with our customers on a daily basis, so approachability, good communication skills and a passion for helping others is key. If you enjoy maintaining great relationships with our customers and working in an international environment, the job of spare parts expert is perfect for you.

Sarah: I actually do not have a strict routine because I do a lot of different tasks. My tasks are as diverse as the people I work with every day. I work with people from many different backgrounds, both within my team and with customers and stakeholders outside the company. This teaches me new perspectives every day, which keeps me on my toes.

I like to compare my job as a spare parts expert with being an octopus. It has eight arms which allows it to do various tasks simultaneously. I deal with diverse issues in various areas, all the while being in contact with different people.

Sarah: Spare parts management is an innovative area, which is undergoing continual development, especially due to digitalization. Our processes are becoming more efficient and our customers’ processes are being continually optimized as well. So, there is a lot of potential for advancement here.

In addition, it is crucial for our customers to always have spare parts for their systems available at the right time and in the right place. No customer wants to be faced with an unplanned system failure. This is the moment when my job becomes of utmost importance – because as spare parts experts we ensure that our customers are equipped with the right spare parts package so that downtimes can be reduced to a minimum. Therefore, being part of our team means you play a significant role in a future-oriented profession that has a lot of potential for growth.

Has the interview with Sarah sparked your interest? Do you think this could be the right job for you? Then take the opportunity and become part of our spare parts team. Apply here: Job application