Whether online or offline, we all pursue the same goal: We want to make our customers happy. For customers, a stellar shopping experience includes quick delivery and free returns.
But how can we fulfill our customers’ wishes even when we’re lacking resources? The shortage of qualified personnel, caused in part by an aging population, is becoming more and more of an issue. Despite missing personnel and growing throughput requirements, warehouses have to stay on top of the volume of orders.
There are other challenges facing the logistics industry as well. Market developments are more dynamic than ever. Increasingly discerning customer requirements are met with fierce competition and sudden changes in demand. To stay competitive, companies have to master the challenges of rising cost pressure and lack of space in warehouses while keeping order fulfillment efficient, with minimal costs and personnel. The ultimate goal? Solving today’s challenges with innovative technologies and new ways of thinking.
This is where robotics and artificial intelligence come into play. They have a lot of potential for making the next generation of logistics a reality. Automated systems organize production processes flexibly and efficiently, thus boosting delivery performance and allowing orders to be shipped to customers much more quickly. Zero manual intervention is the goal. We have a name for this new logistics concept: zero-touch fulfillment.