Scott Jayes, VP of Business Operations, and Chris Hewardine, Director of Operational Improvement, truly appreciate the foresight shown by the parent company, RS Components. Thanks to RS Components, important strategic information was passed on to the entire group. Reports about the virus and its rapid spread first appeared at the end of 2019 at Allied warehouses in China, followed by reports from operations in Italy.
“People initially thought we might be over-planning for the pandemic, but it proved beneficial, and those lessons are now part of our playbook,” explains Jayes. Measures were quickly put in place for all locations, such as mask requirements, checking for fever and other safety measures. “For testing, we had to get creative and also make it possible to work from home,” he adds.
In the end, it was all up to the employees. Finally, Jayes and Hewerdine credit Fred Martin, the KNAPP project manager, with making it possible for the team to keep up with performance under the difficult circumstances. About him Hewerdine adds, “You would think he was working for Allied.” Despite the circumstances, at a critical moment in the project shortly before their flight home, one team of KNAPP software technicians decided to stay so that the project could be completed. This was right at the time when travel restrictions were being put in place, which made it highly unlikely that a new team of software technicians would be allowed to travel to the site.